Saturday, June 11, 2011

Bank Fees Ate Me Alive

Recently a review of the bank account revealed that there were some fees charged on my bank account each month. I was completely annoyed by this because I was sure that this was not something that should have been happening and instead was something that was just going on due to my lack of paying attention. In reality, this was an account that I didn't check on very frequently. After spending some time in the local branch (and time is rather scarce), I was able to get a representative to resolve this. At nearly 20 dollars monthly, the fees were no small potatoes.

But the story, unfortunately did not end there. After about 6 weeks, I noticed that the charges began again. This time, I went to the branch again but was shocked that there was only one representative working and it looked like it could easily be another hour in the lobby before I would get it resolved. I left and attempted some miracle working by talking to the customer service via the bank's internal email. It worked! So, in this case, the bank doesn't get an A, or even a B. However, I will not switch yet, but I am thisclose. And believe me when I say that I will keep watching.

Lesson learned: keep track of fees and activity on all of your accounts regularly!

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